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Privacy Policy for The Blissful Pup

At The Blissful Pup, your privacy and trust are very important to us. This Privacy Policy explains what information we collect, how we use it, how it’s stored, and the ways we may communicate with you. It also outlines your rights and choices regarding your personal information.

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By using our website, booking services, or interacting with us through any platform, you agree to the terms of this policy.

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1. Information We Collect

We collect both personal and non-personal information in several ways:

Personal Information:

Information you provide to us directly, including:

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Pet’s name, breed, age, or health concerns

  • Appointment history and preferences

  • Payment details (credit card or other billing information)

  • Communication history (emails, texts, DMs, forms)

Automatically Collected Information:

We may also collect:

  • Internet Protocol (IP) address

  • Browser and device information

  • Pages visited on our website

  • Time spent on pages

  • How you arrived at or left our website

  • Cookie data and analytics info (via tools like Wix and MoeGo)

User-Generated Content:

  • Reviews or testimonials

  • Comments or feedback submitted on forms, email, or social media

  • Photos you provide (with permission)

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2. How We Use Your Information

We collect and use your information for the following purposes:

  • To provide and manage grooming services

  • To book and confirm appointments

  • To process payments securely

  • To respond to customer inquiries and provide support

  • To send appointment reminders, confirmations, or updates

  • To share service-related notices or promotional offers

  • To improve our website and service experience

  • To comply with legal obligations

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3. Platforms & Tools We Use to Store Your Information

MoeGo (Scheduling & Client Management)

We use MoeGo to manage grooming appointments, pet profiles, and customer communication. Your data is securely stored on MoeGo’s encrypted platform. You may receive appointment reminders or service updates via text or email through MoeGo.

More info: MoeGo Privacy Policy

Wix.com (Website Hosting & Online Store)

Our website is hosted on Wix.com. Any information you submit via our website (forms, purchases, etc.) is stored on secure Wix servers protected by firewalls and encryption.

Payment data is processed via Wix’s PCI-DSS-compliant payment systems.

Gmail (Email Communication)

We use Gmail to receive and respond to customer inquiries. Emails may be stored for service history, follow-up, or scheduling.

Social Media (Facebook, Instagram, etc.)

If you message us through social platforms like Instagram or Facebook, we may collect your name, username, and any information shared in that conversation. We may also collect public engagement data (likes, comments, etc.) to improve our outreach and understand our audience.

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4. Communication & Notifications

We may contact you for:

  • Appointment confirmations or reminders

  • Service updates or changes

  • Inquiries about your pet's grooming needs

  • Payment or invoice follow-up

  • Feedback or satisfaction surveys

  • Promotions or seasonal announcements (only if you’ve opted in)

We may contact you via:

  • Email (via Gmail or MoeGo)

  • Text message

  • Phone call

  • Social media DM

  • Postal mail (if applicable)

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5. Cookies & Tracking Technologies

We may use cookies or similar tools (via Wix and MoeGo) to:

  • Analyze website traffic and visitor behavior

  • Save your preferences

  • Personalize your browsing experience

You can adjust your browser settings to manage or block cookies at any time.

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6. How Your Information Is Stored & Protected

We take data security seriously. Your information is stored securely on platforms that follow industry best practices, including:

  • Encrypted storage and firewalls (Wix, MoeGo)

  • Secure login and restricted access

  • PCI-DSS compliant payment processing

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7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Withdraw consent for promotional messages

  • Request deletion of your personal information

To make any of these requests, please contact us at theblissfulpup@gmail.com

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8. Data Retention

We retain your personal information only as long as necessary to provide our services, fulfill legal obligations, or resolve disputes.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. We recommend reviewing it periodically.

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Contact Us

If you have any questions or concerns about this policy or how your data is handled, please reach out to:

📧 theblissfulpup@gmail.com
📍 San Ramon, CA

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